Beyond the Surface

Have questions about the science, the products, or what to expect? You're not alone, and you deserve real answers. Everything you need to know about Effector Proteins, the RELAB system, and what makes this different is below.

About Psoriasis

Psoriasis is a chronic skin condition driven by inflammation in the body that shows up on the skin as redness, scaling, and irritation. It can come and go over time and looks different for everyone.

Psoriasis is linked to immune system activity and inflammation. Triggers can include stress, weather changes, illness, and skin irritation.

No—psoriasis is not contagious.

Because it’s not just about dry skin—it’s connected to underlying inflammation, which means symptoms can flare unpredictably.

Our Approach

RELAB is designed to support skin affected by inflammation, not just treat surface symptoms. Our formulas work with your skin over time to improve comfort, appearance, and resilience.

Effector proteins are naturally occurring molecules involved in how cells communicate, including how the body regulates inflammation. Our technology is inspired by these biological processes and adapted for topical use.

No—RELAB's technologies are available as non-prescription, over-the-counter products and designed for daily use.

No. RELAB is designed to help manage symptoms and support healthier-looking skin with consistent use.

Yes, many people incorporate RELAB into their existing routine. If you’re under medical care, we recommend checking with your dermatologist.

Some people notice improvements in comfort quickly, but visible skin changes typically happen over consistent use across several weeks.

RELAB is designed for both. You can use it during active flare-ups to support comfort and appearance, and continue using it between flares to help maintain balance.

Skin takes time to respond, especially when inflammation is involved. Many people see changes in comfort first, followed by visible improvements over time. Consistency is key—if you have questions, our team is here to help guide you.

Using RELAB

Our products are designed to work together, but you can start with one and build from there.

Daily use is recommended for best results.

Because psoriasis is ongoing, stopping use may result in symptoms returning over time.

Product usage varies—please check each product page for guidance.

Orders & Shipping

We currently ship within the United States and US Territories.

Orders typically process within 1–2 business days and most arrive within 3–6 business days.

You’ll receive a tracking link via email once your order ships.

If your order hasn’t arrived within the expected window, please contact us at care@relabskin.com, and we’ll help resolve it as quickly as possible.

We process orders very quickly, but reach out to us as soon as possible at (888) 806-1623 or care@relabskin.com, and we’ll do our best to help.

No—there’s no commitment. You can pause, skip, or cancel anytime.

Free shipping is offered on subscriptions and on orders over $75 in the 48 contiguous United States.

Not at this time—but we’re working on it.

Returns & Refunds

We accept returns within 30 days of purchase, even if lightly used.

We understand that everyone’s skin is different. If you’re not satisfied, we offer returns within 30 days of receipt — even if the product has been lightly used.

Visit our Returns page and click the Start a Return link. You can also log in to your profile and select the relevant order and item to start a return.

Please allow 3-5 business days for your refund to be processed after your returned item is received.

Subscriptions & Orders

Yes—subscriptions ensure you never run out and help maintain consistent use.

Yes, you can manage your subscription anytime through your account.

Yes—you’ll receive a reminder before each shipment.

Samples & Trials

We offer limited sampling opportunities throughout the year. The best way to access them is by joining our email or SMS list.

Sign up for email or SMS to be notified when sampling programs become available.

Safety & Sensitivity

Yes—our products are developed for sensitive, reactive skin. We recommend patch testing.

Our formulas are designed to balance effectiveness with hydration and barrier support.

Press & Partnerships

Please reach out to press@relabskin.com for all media inquiries.

Yes—we partner with creators who align with our mission. Please reach out to social@relabskin.com

Dermatologists & Professionals

Yes—we work closely with dermatology professionals to inform our approach and education.

Contact & Support

Email us directly at care@relabskin.com, use the contact form on our website, or call (888) 806-1623. We endeavor to reply to all outreach within 1 business day.

We aim to respond to all outreach within 1 business day.